Privacy Policy
Your privacy matters to us at draventiqora
1. Information We Collect
At draventiqora, we collect information that helps us provide better budget management services to our Australian clients. We're transparent about what we gather and why.
- Name, email address, and contact details when you register
- Financial information you choose to share for budget planning
- Communication preferences and feedback
- Payment information when you purchase our services
We also collect technical information automatically when you visit our website, including your IP address, browser type, and pages visited. This helps us understand how people use our site and improve their experience.
2. How We Use Your Information
Your information helps us deliver personalized budget management strategies and maintain our service quality. Here's exactly how we use what you share:
| Information Type | Primary Use | Legal Basis |
|---|---|---|
| Contact Details | Service delivery, updates, support | Contract performance |
| Financial Data | Budget analysis and recommendations | Legitimate interest |
| Usage Analytics | Website improvement | Legitimate interest |
| Marketing Preferences | Relevant content delivery | Consent |
We don't sell your personal information to third parties. Ever. That's not how we do business, and it's not aligned with building trust with our clients.
3. Data Storage and Security
We take data security seriously because we understand the sensitive nature of financial information. Our approach combines industry-standard security with practical protection measures.
Our team receives regular training on data protection practices. We limit access to personal information to employees who need it for their specific roles, and all access is logged and monitored.
While we implement strong security measures, we also encourage you to use strong passwords and log out of your account when using shared computers.
4. Your Rights Under Australian Privacy Law
Under the Privacy Act 1988 and Australian Privacy Principles, you have specific rights regarding your personal information. We respect these rights and make it easy for you to exercise them.
- Access: Request a copy of the personal information we hold about you
- Correction: Ask us to correct inaccurate or incomplete information
- Deletion: Request removal of your personal information (subject to legal requirements)
- Restriction: Limit how we use your information in certain circumstances
- Portability: Receive your data in a commonly used format
- Objection: Object to processing based on legitimate interests
To exercise these rights, simply contact us at info@draventiqora.com with your request. We'll respond within 30 days and won't charge you unless your request is clearly unfounded or excessive.
5. Data Sharing and Third Parties
We work with trusted service providers to deliver our budget management services, but we're selective about who we share data with and always ensure appropriate protections are in place.
Service Providers We Work With:
- Cloud hosting providers for secure data storage
- Payment processors for subscription management
- Email service providers for communication
- Analytics tools to understand website usage
All third-party providers are carefully vetted and bound by confidentiality agreements. They can only use your data for the specific services they provide to us, not for their own purposes.
6. Data Retention
We keep your personal information only as long as necessary for the purposes we collected it, or as required by law. Different types of information have different retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account closure + 2 years | Service delivery and support |
| Financial Records | 7 years after last interaction | Tax and audit requirements |
| Marketing Data | Until consent withdrawn | Communication preferences |
| Support Communications | 3 years | Quality assurance |
When retention periods expire, we securely delete or anonymize your information. You can request earlier deletion in most cases, though we may need to retain some information for legal compliance.
7. International Data Transfers
While we primarily store data in Australia, some of our service providers operate internationally. When your information is transferred overseas, we ensure appropriate safeguards are in place.
- Adequacy decisions by relevant authorities
- Standard contractual clauses
- Certification schemes and codes of conduct
- Binding corporate rules where applicable
If you have concerns about international transfers, you can contact us for specific information about the safeguards we use for your data.
8. Cookies and Tracking
Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our content. We believe in giving you control over these technologies.
Types of Cookies We Use:
- Essential: Required for website functionality and security
- Performance: Help us understand how visitors use our site
- Functional: Remember your preferences and settings
- Marketing: Used to deliver relevant advertisements (with consent)
You can control cookie settings through your browser preferences. Keep in mind that disabling certain cookies may affect website functionality.
9. Changes to This Policy
We review this privacy policy regularly and update it when necessary. Significant changes will be communicated clearly to you through email or prominent website notices.
If changes affect how we use your existing data, we'll seek your consent where required by law. You always have the right to withdraw consent or close your account if you disagree with policy changes.
10. Contact Information
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team responds to inquiries promptly and thoroughly.
16 Harbour Dr, Coffs Harbour NSW 2450, Australia
Email: info@draventiqora.com
Phone: +61419469194
For complaints that we can't resolve directly, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or by calling 1300 363 992.